In the first instance, you would write a letter to the Khaleefah. This would be read by one of his hajib (secretaries) involved in administration, and would be dealt with by him, or brought to the attention of the Khaleefah himself if necessary.

You could go to your local representative of the Majlis al-Ummah, particularly if it was regarding a local issue. You and every citizen of the Islamic State have access to a member of the Majlis. He would take your complaint and represent it at the next meeting of the council for consideration by the other members. If they decided the matter was grave enough to be taken further, they would advise the Khaleefah.

If the matter is of a more pressing nature, you could arrange to meet one of the Khaleefah’s delegated assistants. He has similar authority to the Khaleefah, although he is finally accountable to him, so he may be able to deal with your problem himself. Otherwise, he is in constant communication with the Khaleefah and could represent your views to him.

If you are not satisfied with any of these, you have the right to meet the Khaleefah in person. At the court of the Khaleefah you would be received by his hajib, who could either pass on your message or arrange for you to meet the Khaleefah if you required.